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Their communication is terrible at best. Hours of being on hold. Each call ends with a different answer and different solution to my denials. I do what they recommend and still being denied. I work for a specialist and obtaining a referral or authoriztion is almost...
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#1394393
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Emblemhealth - No rx filling

Nothing good to review. Jgoing back to my former health care provider .
1.1
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Customer service
Facilities and Services
Privacy and Data Security
Product or Service Quality
Service Scheduling
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#1367237
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Emblemhealth - Won’t pay for prescriptions

They wouldn’t fill two prescriptions that i needed badely. I had to lay out seven hundred dollars to get them. I’m going back to empire blue cross / blue shield. The tv ad is misleading and prays on the elderly. The pharmacist said there not a good plain and he only gets complaints.
1.0
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Product or Service Quality
Reliability
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#1367231
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I recently received a solicitation mailing from EmblemHealth. I was livid when I opened it and found that it was in Spanish. No English version -- only Spanish. I checked the back thinking I missed it -- nope ... nothing. What the..... I will never buy insurance from...
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#1360225
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This is the latest manifestation of my ongoing problems with Advantage Care Physicians / Emblem Health. All the permanent PCP doctors, including my previous doctor, left their facility in Lake Success, NY, leaving nothing there but temporary doctors and autocratic,...
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#1345584
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After falling behind on paying my premiums, I was finally able to get caught up and make a payment so that my insurance would be active for a CT SCAN I needed. Not only did the company on several occasions tell me they would contact me when it was approved (it was),...
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1.0
I didn't like
  • Customer service
#1340920
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Emblem Health (HIP, GHI) has become a disaster for professional providers billing departments. The excessive hold (1-3 hours) is inexcusable. The EOB's (explanation of benefits) does not give a clear cut reason for the decision regarding your claim. The "codes" have no...
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Anonymous
Marie J

I am in the middle of a nightmare with them as well trying to obtain a pre-authorization request for a potential patient. I can't tell you how many calls, holds, faxes and STI...

1.0
I didn't like
  • Treatment of the professional providers claims
#1302637
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Emblem Health uses all sorts of pretexts to avoid members to receive the reimbursement for medical claims they are contractually entitled to get. While other insurance companies post online claims received within 48 hours, Emblem takes one month to process them. They...
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1.0
#1297406
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Emblemhealth - On hold 5 days in a row over 2 hours

I need to speak to a representative and I have been calling and remain on hold since 6/25 daily. As a practitioner myself, I’m embarrassed to be associated with this company.
1.0
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Customer service
#1293833
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Contact Emblemhealth

Mailing Address:
55 Water St
New York, New York 10041
United States
Phone:
(800) 447-8255
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GHI/EMBLEM HEALTH straighten out your computers. Now you have refused a cross-over from Medicare claiming not to have received it. On February 2/28/18 Medicare sent over a crossover bill for NYU Langone to GHI/Emblem health. It was refused and returned to them with no...
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Anonymous
Candi

Corporate Motto : "Delay and Deny" . Welcome to world of insurance.

3.0
#1267367
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