Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality

Please do yourself a favor and avoid this company at all costs. Their claims department is the worst I have ever dealt with.

The last 2 claims I have been dealing with, are 6 and 7 months old, with no resolution in sight. I have contacted them at least 10 times over these claims. Each time I get a new reference number, as they are in multiple locations around the globe. Each time I am told what is needed to process the claim, and then I send them the information.

My provider has spent at least 2 hours, on multiple phone calls, giving them the same information. After a few weeks go by, and I call to see the status, they advise me that they need the same information that I have already sent, multiple times.

I believe their job is to get you so frustrated that you just give up. They never let you speak with a supervisor, who always seems to be on another call.

Product or Service Mentioned: Emblemhealth Claim.

Reason of review: Poor customer service.

Preferred solution: Full refund.

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